Help Desk with OCR: Ticket Triage on Day-One

Support tickets today often come with screenshots or scanned documents—but most help desks still treat these as passive attachments. By using OCR (Optical Character Recognition) at the moment a ticket is created, support teams can extract serial numbers, error codes, and device details automatically. This blog post explores how “day-one” OCR triage speeds up ticket handling, improves routing accuracy, and reduces agent workload, with practical integration examples for Zendesk and ServiceNow.